Mentoring & Job Skill Training Service

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Job Readiness Skills

 These day/evening sessions are designed to enhance the skills of top employ-ees so they can benefit the organization and the bottom line. Take your skills to the next level, improve the working parts of your organization, and meet the challenges of today’s business environment.

ALL SIX SESSIONS: $900 | INDIVIDUAL SESSIONS: $150

NOTE: THESE CLASSES ARE ONE DAY 7-8 HOURS LONG

Time Management / Problem Solving

This class will cover time and priority management, learning to understand the difference between urgent/short-term vs. important/long term tasks, and how to make a plan and stick to it. You will also learn strategies for creative problem-solving and ideas for coping with change, including ways to adapt to new environments, events, and situations

Delegation and Teamwork

This session defines delegation, discusses empowerment and how to be available, but not in the way. It also defines team, teamwork, the stages of team development and team leadership. An essential to any organization; teamwork is critical for all leaders and organizations to be successful

Communication Skills

This class discusses both verbal and nonverbal communication skills and clearly defines communication in the workplace. It refines your skills on how to put it all together for successful communication in the workplace. It also talks about attitudes and how they relate to communications. The course stresses how to be positive in your communications for a successful and profitable organization.

Customer Service Training

Salespeople and customer service representatives are playing an increasingly vital role in creating a successful interface between a customer and a company offering products or services. This class explores the fundamentals of customer service in today's rapidly changing organizations. Participants will earn the lifetime value of a customer and the costs of gaining new customers. Learn how to measure customer service and how it leads to improvement in sales, customer satisfaction, and higher levels of retention. Examine how policies and systems enable and empower employees with direct customer interface to provide highly effective and efficient customer service.

Motivation and Coaching

Motivation fundamentals, what motivates and what de-motivates people. The class reveals strategies and tactics to get you motivated. Discussions include how to create a positive work environment, what it looks like and how to keep it going. And  giving feedback both positive and constructive.

Customer Service & Sales: Sales and Service Excellence

 

Salespeople and Customer Service Representatives

are playing an increasingly vital role in creating a successful interface between a customer and a company offering products or services.

ADDITIONAL TRAINING AVAILABLE

CPR TRAINING                                                                                                                      BABY SITTER TRAINING

CPR/AED Course Description
 

This hands-on skills training prepares you to respond to breathing and cardiac emergencies. It also teaches the skills and knowledge needed to provide care for victims of sudden cardiac arrest through the safe use of an automated external defibrillator (AED).

The class can teach Adult CPR/AED, Child CPR/AED, and/or Infant CPR/AED (any combintation of the three).

This certified position is to provide life skills, safety skills, and child care training to all youth in order to build safer communities.Young teens need training in first aid, indoor and outdoor safety, and how to handle household emergencies before they are adequately prepared to stay home alone or watch younger siblings. In addition, there is no safe amount of time to leave a child with a caregiver of any age who has not been trained in airway rescue and how to handle life threatening emergencies. Safe Sitter® graduates are prepared with the knowledge they need to prevent problems and handle unexpected emergencies.